Steam Cleaning FAQ's
Our Carpet Cleaning Process
On arrival at your property, and before commencing work, Allan will walk through with you, the areas you want cleaned. He will ask you for any areas of concern, such as stains, spots and spills or odours. For stains and odours, Allan will ask if you know how the stain or odour was caused, and if anyone has treated it previously. This will enable a clear expectation of the success in removing the stain, and if a return visit for odour removal may be necessary.
Allan will then commence “Steam” cleaning or “Hot Water Extraction” the requested areas, starting by pre-spraying the area with an emulsifying detergent to break down the soils contained within your carpet or upholstery fibres. Spots and stains will need to be treated with a spot remover and odours will need to be treated with a separate odour removing substance that will break down the bacteria particles and neutralize them.
After completing work, Allan will ask you to view the areas cleaned to establish that you are happy with the work completed. If not, he will find a solution to any issues raised.
Once happy with the work, Allan will pack up the equipment and give you any instructions necessary to maintaining your carpet and upholstery.
Once cleaned, your carpet will remain moist for approximately 4-6 hours. These times can vary depending upon local weather conditions, ventilation and how soiled the carpet was prior to cleaning. Whilst you may walk on your carpet straight away, please be careful when moving from a carpeted area to hard floors, so as not to slip and fall.
Most upholstery will be able to be used within around the same time frame, however, weather and ventilation do play a large factor in upholstery drying times.
Try to avoid sitting on a damp couch for your own comfort.
Having the latest technology truck mounted equipment, Allan tries his best to extract as much moisture as possible from your furnishings when cleaning your carpet and upholstery.
Do you have any questions or want to make a booking to have your carpets cleaned in the Launceston area? Please give us a call!
We have small children and we hadn’t had our carpets cleaned for a while so the accumulation of spills, accidents, and smells had built up to an embarrassing level. Allan came and cleaned our carpet and “Wow” the results were amazing even though our carpet is a few decades old. Our home feels much healthier and fresher now. Allan’s communication of expectations, his efficiency, and thoroughness was appreciated! Thank you!from a Mum of three